RENTAL RETURNS
If your rental period on your instrument has come to an end or you’re looking to exchange the rental that you have, you’ll be happy to know our rental returns are simple. Please email support@stradviolin.com with your name and phone number to receive a return label and return instructions. Returns are processed when they arrive at our facility. You will be notified via email when the processing is complete! Processing time may vary. If you have any difficulties, please get in touch with us so we can help you.
STANDARD RETURN POLICY
Antonio Strad Violin offers a 45-day full-refund return policy (rentals excluded). In order to receive a refund, please ensure that products are in original packaging and condition, with no signs of use or damage. All accompanying materials should be included, such as cases and case straps, accessories, strings, certificates, manuals, packaging and other items that were included in the original order.
A 15% restocking fee will apply to any returned instruments and bows, regardless of condition.
If you exceed 45-days, you may still return the product but we cannot guarantee a full refund. Please contact our shop for further assistance.
SPECIAL ORDERS
A special order is an order placed for a product that is not advertised, or is not readily available and must be set-up. Customer will be notified when the order constitutes a special order. A minimum 48-hour notice is required for a special order. This does not guarantee the order will be completed within the 48 hours. Returned special orders will be subject to a restocking fee determined by Antonio Strad Violin for the set-up and shipping costs. Customer agrees to these terms when placing a special order.
RECEIVING DAMAGED OR DEFECTIVE PRODUCTS
If you receive a product in poor, damaged, or malfunctioning condition – please contact us immediately and we will be happy to assist you with arranging the appropriate solution.
HOW TO REQUEST A REFUND
Please contact us in our store, by calling us, or by emailing us. Please explain why you’d like a refund, and also please share if there were any issues with the product. If the product arrived to you damaged, or is malfunctioning, we will be happy to assist you in resolving the matter.
Antonio Strad Violin
Call us: 1-800-284-9788
Write to us: https://www.stradviolin.com/contact-us/
Visit us: https://www.stradviolin.com/contact-us/
CANCELING AN ORDER YOU JUST PLACED
If you would like to cancel an order that you just placed, please contact us immediately: 1-800-284-9788 or support@stradviolin.com.
SHIPPING YOUR RETURN
Please call or email the store and ask for a label. Antonio Strad Violin is not responsible for any damages incurred in shipping for returned items.
COST OF SHIPPING RETURNS
You are responsible for the payment of shipping, unless there was a problem with the product. If you have an issue with the product, please let us know so that we can further assist you.
AFTER WE RECEIVE YOUR RETURNED ITEM
When we receive your return, we inspect the product to ensure that there is no signs of damage, extensive use.
METHOD OF REFUND PAYMENT
Refunds are issued in the method that was used to make the original purchase for that product.